Shipping Policy

Free Worldwide Shipping

MacKenzie-Childs offers Free Worldwide Shipping on all orders to eligible destinations. This means shipping is provided at no additional cost to you, and any applicable customs duties, import taxes, brokerage fees, or other government charges that may occur are included and will be covered by us.

Order Processing Time

Once you place your order, we typically process orders within 1–3 days. Processing includes order review, quality checks, and preparation for shipment.

Estimated Delivery Time

After your order is processed, estimated delivery time is 2–5 days to most destinations. Delivery estimates may vary slightly based on location, local handling, and carrier conditions.

Tracking Information

When your order ships, you will receive a shipping confirmation email with tracking details if available. Tracking updates are usually provided within 1–3 days after shipment.

Shipping Destinations

We ship to eligible countries worldwide with Free Worldwide Shipping. If shipping to a destination that requires special handling or documentation, our team will communicate any necessary details to you.

Wrong or Incomplete Address

Please ensure your shipping address is complete and accurate at checkout. If an order is unable to be delivered due to an incorrect or incomplete address, we may contact you to confirm details before reshipping.

Customs, Duties, and Government Charges

Unlike policies that place responsibility on the customer, MacKenzie-Childs includes and covers any customs duties, import taxes, brokerage fees, or other government charges that may be applied. You should not be charged additional fees upon delivery due to government requirements in most cases.

Lost, Delayed, or Damaged Packages

If your shipment is lost, delayed, or arrives damaged, please contact us right away at [email protected]. We will work with carriers or partners to help resolve the issue and find the best outcome.

Contact Us

For questions about shipping times, tracking, customs, or delivery issues, you can reach us anytime at [email protected].