Contact Us
We’re here to help with your MacKenzie-Childs shopping experience. Whether you have a question about an order, shipping, returns, exchanges, products, or your account, our support team is ready to assist.
Email Customer Support
For help, please email us at [email protected].
We aim to respond within 24–48 hours.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM
Messages sent outside support hours will be reviewed during the next available service window.
What to Include in Your Message
To help us review your request as quickly as possible, please include the details that apply to your question.
- Your full name and email address used at checkout
- Your order number, if your message is about a purchase
- A clear description of your question or concern
- Photos or product details, if your question is about an item
- Your preferred resolution, when applicable
How We Can Help
Order Support
Contact us for help reviewing order details, purchase questions, or information related to an order you placed.
Shipping Support
Reach out with questions about shipping information, delivery updates, or shipment-related concerns.
Returns & Exchanges
We can help with return or exchange questions and guide you on the information needed for your request.
Product Questions
Ask us about product details, item selection, materials, care questions, sizing, or style information.
Account Help
Contact us if you need help with account access, account details, or questions related to your customer profile.
General Support
If you are not sure where your question fits, send us a message and we’ll direct it to the right support area.
Contact Form
Use the contact form on this page to send your request directly to our support team. Please include your order number and a detailed message so we can better understand how to help.
Your Privacy
Please share only the information needed to help us review your request. We use the details you provide to respond to your message and assist with your customer support needs.
We’re Happy to Help
Thank you for contacting MacKenzie-Childs. We appreciate your message and will do our best to provide a clear, helpful response within 24–48 hours.
