Return Eligibility

To be eligible for a return, items must meet the requirements below.

• The return request must be started within 30 days of delivery.
• The item must be unused, unwashed, and in its original condition.
• The item should be returned with original packaging, tags, labels, accessories, manuals, and any included components when applicable.
• Proof of purchase, such as an order number or purchase confirmation, may be required.
• The return must follow the instructions provided by our customer service team.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been used, washed, damaged, altered, or are missing original components.
• Items returned after the 30-day return window.
• Items sent back without first contacting customer service for return instructions.
• Gift cards or digital items, if offered.
• Final sale or clearance items marked as non-returnable at the time of purchase, if applicable.

How to Start a Return

Please contact our customer service team before sending any item back. We will provide the correct return instructions and return details for your request.

• Email [email protected] with your return request.
• Include your order number, full name, email address used at checkout, and the item you want to return.
• Briefly explain the reason for the return.
• Wait for our customer service team to send the return instructions before shipping the item.

Please do not send returns to any address without receiving return instructions from customer service first.

Return Shipping Cost

Eligible returns are free within the 30-day return window when the return is started through our customer service team and follows the return instructions provided.

Returns sent without contacting customer service first may not be accepted and may not qualify for free return handling.

Refund Process

Once your returned item is received and inspected, we will review the return to confirm eligibility. If approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Additional time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

Exchanges

If you would like to exchange an item, please contact us first at [email protected]. Exchange availability may depend on product condition, return eligibility, and current inventory.

Our team will let you know whether an exchange can be arranged or whether a return and new order is the best option.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue.

• Email [email protected].
• Include your order number and a description of the issue.
• Attach clear photos of the item, packaging, and any visible damage or incorrect details.

Please keep the item and packaging until our customer service team provides the next steps.

Final Sale Rules

If an item is marked final sale or non-returnable at the time of purchase, it may not be eligible for return or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.